Most international orders will now be shipped from our warehouse in Xuchang or the United States (as per available stock), which will greatly expedite the shipping time for your order.

  1. Shipping Rates
    Yes, it's true! We ship worldwide!For international customers, the shipping price only includes the shipping and handling of your package. Any custom fees or duties and tides due by your country should be paid directly to the carrier of your country.
  2. Order Processing and Deadline
    It will take 1-2 business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. We do NOT ship orders on the same day you order. Please allow up to 2 business days for orders to process (for example, if you order on Monday, your order should ship out on Tuesday or Wednesday). You will receive a confirmation e-mail with the tracking link once your order ships. Express shipping options and any other third-party fees are non-refundable.
  3. Shipping Timeframes

    Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, processing of your order may be delayed by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to avoid any possible delays. 

    Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package (e.g. a work address or a friend's address). 

    United States: DHL Express/FedEx , 3-5 Business Days;
    European Union (EU):DHL Express, 3-5 Business Days;
    Africa:UPS/DHL/EMS Express,UPS/DHL Express 5-7 Business Days,Varied Rate (~$40-80),EMS Express 15-30 Business Days,Varied Rate (~$7-20)

    *Free shipping excludes United Arab Emirates, Israel, and Switzerland. Due to increased shipping rates, we are no longer able to cover the cost of shipping to these regions. Please see the billing fee on your payment page to make sure how much you’re charged.

    *** The scheduled date of delivery is not guaranteed when delays due to the following occur: insufficient information provided by customer; terrorism, riots, strikes or other labor disputes; civil unrest; disruptions in air or ground transportation networks; and natural disasters, such as violent storms, earthquake, floods, etc.